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You can find the terms here
CANCELLATION POLICY: RIGHTS OF WITHDRAWL
The following right of withdrawal applies to our customers:
1. RIGHTS OF WITHDRAWL
The consumer is entitled to a right of withdrawal. The period begins the day after receipt of the cancellation instruction. In order to use your right of withdrawal, you must notify us of your withdrawal within 14 working days of activating the service. The period begins the day after the receipt of the cancellation instruction, which you receive with the order confirmation by e-mail. If you are a resident of a country in which consumers have longer withdrawal periods, the deadlines of your country of residence apply. Withdrawal does not have to be substantiated and explained in writing (eg letter, fax, e-mail). To meet the deadline, timely sending of the declaration of withdrawal is sufficient:
Johann-Konrad-Vogel Straße 6, 2.Stock
2. How do I get my money back?
Once the revocation form has been received and checked, we will refund the amount. Depending on the method of payment you will receive:
- payed by credit card payment a credit on your credit card account. You will see the booking on your next credit card statement. We have no influence on the settlement date of your credit card statement.
- when paying by PayPal, a credit to your PayPal account. If the amount remains for another purchase on your PayPal account or flows back to your bank account, you can even set on PayPal. We have no influence on this.
- if payed by EPS or Giropay, a credit to your account from which the invoice amount was deducted.
For Apple AppStore and Google PlayStore payments, the refund must be processed through these merchants.
The refund will be made within a few days after receipt and verification of the revocation.